We're hiring a Customer-Focused Sales Manager!

Customer-Focused Sales Manager

As a Sales Manager for Poppy’s you believe every product and service we offer enhances the lives of kids, their adults and kids-at-heart. You strive to be an expert in the benefits of all kinds of play and the products we sell, ensuring that customers see you as a trustworthy and valuable resource. As the first and last point of contact with customers face to face, on the phone, and online, you deliver an exceptional customer experience. At Poppy’s you help guarantee that customers walk out the door happier than they came. This vision guides all interactions, strategies and decisions to be successful in your position. Excellent customer service is your number one priority.

POSITION RESPONSIBILITIES: 

• Engage with customers to sell and demonstrate a wide range of toys, creating a fun and interactive shopping experience.

• Be friendly and courteous to customers, suppliers and co-workers.

• Respond to all customer comments and complaints positively and professionally.

• Greet customers with a warm welcome and smile within 15-30 seconds from when they enter the store. Walk over to them, begin to establish a relationship or ask open ended questions. Make a connection, make a friend! 

• Greet all children in a friendly and welcoming way. Create a connection by asking what kind of toys they’re looking for or asking their favorite color, etc, which will help the child and their parents feel more at home.

• Actively engage customers in conversation and assist in the understanding, demonstration, description and selection of our merchandise. Assisting customers with product questions, educating them on new products and services, listening to their needs or requests; and relaying that information to your store manager or store owner when necessary.

• Ask every customer to join our loyalty program and provide them with information about our gift registry and feedback program. 

• In a timely manner, report any elevated customer issues to management immediately, so that we retain their business, diffuse miscommunications, and keep the customer’s trust and satisfaction with Poppy owners. 

• Advocate for Poppy’s while at work and outside of work.

SELLING:

• Maintain and utilize a working knowledge of our retail merchandise including price, age range, any special product considerations, stock locations in the store, and back stock.

• Tour the sales floor daily to identify new merchandise and where items may have moved.

• Confidently and effectively implement cross selling (add ons).

• Walking every customer to a product or item when they ask for a product specifically.

• Helping the store meet or exceed the scorecard metrics (avg. sales, avg. # of transactions, items/transaction).

SPECIAL PROJECTS:

• Execute small day-to-day goals or larger projects as assigned by the owners.

• Keep eyes open for theft and report suspicious activity to management.

• Fully participate in store events and parties.

• Assist with social media videos, posts, blogs, and other marketing support.

GENERAL CLERICAL FUNCTIONS:

• To the highest of standards execute all opening and closing procedures when scheduled.

• Answer all incoming calls with a professional greeting, answering customer questions, and transfer to the appropriate person or take a detailed message.

• Use communication channels to relay messages and get updated store information.

• Throughout the day check work voicemail and email. Respond or forward to appropriate personnel.

• Confidently operate our computerized point of sale (POS) cash register and inventory management system.

• Accurately process all transactions with customers: scanning of the inventory, pricing, collecting payment, gift wrapping, adding on, and connecting to rewards programs. Say “thank you” at the end of every customer visit, even if they haven’t bought anything.

• Accurately execute all online or phone orders, including accurate sales information to customers (cost, tax, shipping fees), order fulfillment, shipping, and payment. 

• Assist with inventory, pricing and restocking.

• Keeping an accurate and organized “To-Do List”, whether on paper or digitally.

CLEANING & STOCKING:

• Actively maintain the store’s appearance throughout your shift by keeping merchandise neatly organized and attractively displayed, and forward face product to maintain the highest level of visual presentation.

• Sweep or vacuum, dust shelves and flat surfaces, clean spills, and all other housekeeping duties.

• Restock merchandise on a daily basis as things sell.

• Maintain a clean and organized stockroom and back stock.

• Clear front sidewalk of debris etc. so that our entryway remains welcoming.

• May be given special cleaning assignments.

• Clean the bathroom.

TEAM WORK:

• Be an excellent role model to co-workers through upholding employee handbook policies and executing all job responsibilities to the highest of standards.

• Assist co-workers as needed to ensure projects and tasks are completed on time.

• Display professionalism, respect, and courtesy to your co-workers and managers.

EDUCATION:

• Learn about our products we sell through the product packaging, training aids, videos, websites, sales reps and any other opportunity presented to you.

• Take seriously and complete any ongoing education and training as management presents it to you.

• Share tips, tools, and facts you discover with co-workers that are relevant to our products, child development and education, and sales techniques

• Coaching – Meet with owners to discuss work related goals, development, problems and successes.

REQUIREMENTS FOR SUCCESS:

• Must be 18 years of age or older.

• 1-2 years’ store management experience, food and beverage certificate a plus but not mandatory.. 

• Proficiency with POS systems (Shopify/Toast) and Google Suite.

• Understanding of how to develop staff through experience in coaching.

• Knowledge of retail operations such as sales, customer service, merchandising and inventory control.

• Willingness to work a flexible schedule to meet the demands of a thriving retail business, which will entail working on weekends and holidays (we are closed Christmas Day and New Years Day).

• This role will require working 1 day a weekend, Saturday + 3-4 days during the week, 30 hours minimum. We're open 10am - 5pm, shifts start 9:30am and end 5:30pm.

• Ability to lift: 4 lbs. constantly; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time.

Interested? Email us at poppyspetaluma@gmail.com with Subject line: Candidate for Poppy's Sales Manager Role. Include a few lines about why you might be a great fit!